CSC ServiceWorks Product Manager - Field Techology in Anywhere, Texas
Primary responsibility for driving the platform development and business model for digital air machines. Including but not limited to mapping digital initiatives to product and business strategy, identifying areas of opportunity to add value and drive growth and operational efficiencies, establishing priorities, identifying requirements, and being a champion for excellence in the platform, client, consumer and internal stakeholder experience.
Key Job Responsibilities:
Lead development of business priorities related to digital air business inclusive of product, technical and data roadmap to deliver incremental value for the organization.
Lead product management focused on platform experience with a consumer, client, and internal users first approach to the air platform and digital tools to drive value for our clients, consumers and internal users.
Lead cross-functional product development sprints to deliver constant, iterative, and measurable improvement in targeted product metrics inclusive of the air machines, technology on the machines, network, data and applications
Participate in and lead design and technical planning and review sessions.
Communicate strategy, roadmap, and product release details.
Engage regularly and establish strong relationships with stakeholders across the business, customers, and partners to understand technical, business, client, internal and consumer experience requirements and to balance the roadmap to deliver value.
Analyze real time, event-based data to measure and optimize continual improvement to product’/system performance, client and consumer experience.
Measure and report on performance of the air platform, client portal, and air machines.
Establish and drive data analysis and tools tied directly to internal users and value creation, such as machine monitoring, service dispatch and/or dismissal of service cases and linkage with other CSC internal systems
Understand, measure and drive payment mix targets
Lead development of integrated client loyalty programs and other applications through modeling value of remote vend APIs
Other duties assigned
Required Education & Experience:
Bachelor’s Degree or equivalent; and 5-7 years related experience and/or training; or equivalent combination of education and experience managing and integrated hardware and software IoT platform
Experience with Outcome-Driven Innovation and Jobs-to-be-Done preferred
Experience with visualization and representation
Required Knowledge, Skills, and Abilities:
Strong knowledge of IoT product management inclusive of hardware, electronics, cellular networks and cloud based applications, digital payments, connected devices, and bridging physical-to-digital
Experience with Jira, or similar modern product management tools, as part of an agile product development process
Proven ability to lead cross-functional product development teams in a sprint-based framework
Fluent communication skills with developers, designers, data analysts, QA, marketers, and business stakeholders.
Knowledge of best practices, latest technologies, market trends, b2b and b2b2c business models
Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures
Ability to present and communicate at all levels within the organization - from the executive team, to teams, to individuals - about the product, the strategy being pursued, product priorities, performance of the product, and the impact of improvements
Brief, clear writing style, with awareness of the audience
Strong project management skills
Ability to work in a collaborative team environment
Excellent planning and organizational skills
Strong Microsoft Office skills
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status