Job Information

CSC ServiceWorks Manager Sales Training Methodology and Enablement in Austin, Texas


Primarily responsible for overseeing all sales technology platforms and sales training programs including, but not limited to: identifying business success drivers, using metrics to collaborate with management to drive execution of enablement & training programs, working collaboratively with other business leaders, optimizing productivity, and enhancing the ability of our customer facing employees (sales and customer service) to strategically generate interest from and manage interactions with current and potential clients.

As a CSC Manager Sales Enablement, you’ll be an important part of what works. Your days may include:

Key Job Responsibilities:

•Drive planning and execution of the development, productivity, and effectiveness of sellers, sales managers and customer service agents as it relates to:

  • Sales skills, tools, and knowledge training

  • Definition and adoption of sales methodology and sales processes

  • Sales enablement tool implementation and insight

  • Integration of sales methodology and content management platform

  • Design, delivery, effectiveness, and continuous improvement of sales effectiveness and customer service training programs and assets

  • Sales enablement collateral and assets aligned with new offerings and business solutions

• Establish and track metrics and objectives for new hire training.

• Make recommendations for increasing sales productivity, ROI, and overall impact.

•Define and measure the performance of sales training programs and solutions.

• Develop knowledge of best-in-class CRM and sales tools, technology, and industry best practices to enable key sales capabilities.

• Develop and manage enablement activities related to sales enablement platforms (to include content management, CRM and reporting platforms) for all client facing employees (sales and customer service).

• Schedule, coordinate, manage and execute sales training sessions including scheduled webinars, soft skills training, new product releases, and update sessions.

• Deliver Sales New Hire Onboarding and Sales Academy training.

• Collaborate with internal teams regarding new account onboarding and execution of training support.

Key Management Responsibilities:

• Recruit, hire, and manage assigned team

• Delegate duties and assign/schedule work to meet deadlines

• Support employee development and provide training as needed

• Establish team and individual employee goals

What it means to Be Part of What Works

How we do things at CSC is just as important as what we do. Our values empower every team member to provide the highest level of service to our customers and live their full potential. Our core values are a part of what differentiates us as Best in Class.

  • · Safety Awareness

  • · Customer Focus

  • · Integrity, Trust, & Respect

  • · Drives Engagement

  • · Teamwork & Collaboration

  • · Follows Through on Commitments

In this role, you’ll need:

  • Bachelor’s degree in Sales, Business, or related field; or 5-7 years of relevant experience; or equivalent combination of education and experience

  • Master’s degree preferred • Minimum 6 years in complex sales; in the role of sales leadership, enablement, or training preferred.

  • Experience with CRM platform

  • Experience with adult learning theories, curriculum development and delivering sales training

  • Strong facilitation, presentation, and written communication skills in English required

  • Thorough understanding of the business, key industries, solution offerings, and competitors

  • Deep knowledge and application of sales methodology, customer journey and B2B buying process

  • Ability to build trusting and collaborative relationships with cross-functional leaders

  • Resourceful, adaptable and results-oriented with high energy and a positive attitude

  • Strong project management skills; understands objectives and diligently monitors progress and results

  • Appreciates the value of data analysis to provide critical metrics to make decisions, show ROI and CI

  • Experience in driving and leading change management best practices and creating effective adoption plans

  • Proven ability to effectively present information to management and groups of employees

  • High-level ability to define problems, collect data, establish facts, and draw valid conclusions

  • Strong Microsoft Office skills

  • Ability to travel nationally up to 30

The CSC ServiceWorks Story

At CSC, we’re in the business of making things work, for our team members, our clients, and our consumers. We’re the leading provider of commercial laundry services and air-vending solutions throughout the United States, Canada, and Europe. Our Best-in-Class team of 3,000 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation, and rewards in return for hard work and accountability, and support in growing a fulfilling career. Our work takes us to apartment, condominium, education, hotel and hospitality, and convenience and gas environments around the world. CSC is built on a company legacy that goes back to 1927, and today, we make life easier for over 40 million residents and consumers, property managers, and owners every day.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status