CSC ServiceWorks Regional Vice President of Operations in Baltimore, Maryland
Regional Vice President of Operations -Northeast Region
The CSC ServiceWorks Story
At CSC, we’re in the business of making things work, for our team members, our clients, and our consumers. We’re the leading provider of commercial laundry services and air-vending solutions throughout the United States, Canada, and Europe. Our Best in Class team of 3,000 dedicated professionals benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career. Our work takes us to apartment, condominium, education, hotel and hospitality, and convenience and gas environments around the world. CSC is built on a company legacy that goes back to 1927, and today, we make life easier for over 40 million residents and consumers, property managers, and owners every day.
Customer Focus: Conducts check-ins with all assigned business leaders and provides these internal clients with coaching and support; understands branches’ top priority is external clients.
Safety Awareness: Encourages safe practices and identifies issues when witness; supports Director of Safety with programs that impact team members.
Follow Through on Commitments: Responds to internal clients within 2 business days and follows up to ensure satisfaction with the result.
Integrity, Trust and Respect: Leads by example; cornerstone role of conducting business ethically and treating others with respect.
Teamwork & Collaboration: Works effectively with business leaders, sales, and centralized support functions (e.g. Dispatch, Collections).
Drives Engagement: Creates and influences a cultural expectation of high standards and inspired performance excellence with business leaders so that they may create similar expectations at the local level.
The Regional Vice President of Operations will be a key leader with primary responsibility for supporting field executive leadership in identifying, developing, driving, and executing operational consistency and process efficiencies across Branches within the Region.
Key Job Responsibilities:
Act as the subject matter expert and provide training and coaching in operational excellence and Branch business processes across all business lines (e.g., Common Laundry, In-Unit, Air)
Promote integration and collaboration between Common Laundry and In-Unit business
Drive a continuous improvement mindset to ensure operation leaders are seeking process and operational efficiencies
Develop and drive uniformity in warehouse/install policies and procedures (including staffing and route planning)
Evaluate regularly the efficiency of business procedures according to organizational objectives
Recommend process improvements and train/coach to ensure consistent implementation of new processes/procedures
Demonstrate Customer Focus by ensuring processes and procedures make it easy to do business with CSC and create a Best In Class client experience
Manage procurement processes and coordinate material and resources allocation
Manage relationships/agreements with external partners/vendors related to Air and Laundry installations
Direct the local execution of the Company’s strategic initiatives
Evaluate overall performance by gathering, analyzing, and interpreting data and metrics and providing corrective guidance to Branch teams
Keeps up to date with competitor information and market trends and makes recommendations based on this information
Required Education & Experience:
Bachelor’s Degree in related field; or 10+ years related supply chain and/or logistics experience and/or training; or equivalent combination of education and experience.
Multi-site management required
Lean Methodology and Six Sigma a plus
Master’s Degree preferred
Requirements, Knowledge and Skills:
Proven supply chain and process improvement capabilities
Ability to read, analyze, interpret, and understand process documents
Ability to effectively influence all levels of the organization to adapt to change
Ability to apply principles of complex data driven and logical thinking to a wide range of intellectual and practical problems
Ability to define problems, collect data, establish facts, and draw valid conclusions
High-level ability to interpret a variety of instructions
Strong Microsoft Office skills
THERE IS NO RELOCATION FOR THIS POSITION
THE CANDIDATE IS CURRENTLY LOCATED IN THE BALTIMORE- DC MARKET
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status