CSC ServiceWorks Customer Support Specialist in Irving, Texas

Extroverts, Problem Solvers, and Seasoned Communicators, this job is for you. Join our Best-in-Class customer service team. Our customer service department is home to detailed, perceptive team members with a knack for problem solving and a passion for ensuring our clients always have a top-notch experience in every interaction with us. In recognition of the exceptional customer care, we in turn take exceptional care of our team members—providing training, a stable work environment, and competitive incentives and benefits.

As a CSC Customer Support Specialist, you’ll be an important part of what works.

Primary responsibility for assisting customer center management; provides customer center associates with escalation assistance, side-by-side coaching & ongoing training and development. Cultivate and maintain ongoing functional partnerships and client relationships. Co-facilitate new hire training and nesting. Facilitate center recognition programs and activities.

  • Supports current duties of the Customer Service team – handle overflow CSR calls

  • Ensure service level commitments are achieved

  • Build internal and external relationships through exceptional problem-solving skills

  • Resolve client problems through effective communication

  • Educate customers on company products and services

  • Monitor escalations between client and field business partners

  • Oversee executive level complaints

  • Support senior leadership team

  • Assist with escalation calls

    What it means to Be Part of What Works

How we do things at CSC is just as important as what we do. Our values empower every team member to provide the highest level of service to our customers and live their full potential. Our core values are a part of what differentiates us as Best in Class.

  • Safety Awareness

  • Customer Focus

  • Integrity, Trust, & Respect

  • Drives Engagement

  • Teamwork & Collaboration

  • Follows Through on Commitments

    In this role, you’ll need:

  • High School Diploma or equivalent; or 1-3 years related experience and/or relevant military experience/training; or equivalent combination of education and experience

  • Associate Degree preferred

  • Ability to organize and manage multiple priorities efficiently while meeting deadlines

  • Strong customer service skills

  • Excellent interpersonal and communication skills

  • Computer proficiency in Microsoft Office Suite, particularly Excel, Word and Outlook

    The CSC ServiceWorks Story

We’re the leading provider of commercial laundry and air vending solutions across North America and Europe. A team of 3,000+ professionals, we work collaboratively and diligently to provide excellent service and machines that work reliably for consumers. As a part of the CSC family, we have access to career opportunities, training, and benefits that help us achieve our goals in work and life.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status