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CSC ServiceWorks Senior Data Analyst in Irving, Texas

Job Title: Senior Data Analyst

Senior Data Analyst Overview:

The Digital Business Unit is leading CSC through its digital transformation. The vision is to create better consumer and client experiences by leveraging innovation and data. As part of the team, Digital Operations serves to optimize the functions of Service, Collections, Warehouse, Marketing, and Installation across our Laundry and Air portfolio. The Digital Operations team leverages data from our IOT platforms, market research, and internal systems to analyze, forecast, and optimize the day to day activities for field team members to enhance the consumer and client experiences. The value the digital transformation brings to the organization makes it the highest priority initiative and a great opportunity to join a growing team.

As a Senior Data Analyst, you’ll be an important part of what works.

In this newly created role, you will be responsible for providing transactional, operational and financial insight to operations by analyzing trends in machine service data, consumer transactions, account demographics and other key metrics with a strong focus on delivering operational performance optimization. Your days will include:

  • Creating, measuring, and analyzing various KPIs to make informed decisions and support recommendations across the organization.

  • Implementing exploratory data analysis, confirmatory data analysis, and/or qualitative analysis.

  • Partnering with other analysts to build tools and processes.

  • Partnering with the digital team to understand, solve, and anticipate their analytics needs.

  • Serving as a liaison between other departments to ensure data accuracy and uniform understanding of key metrics

  • Utilize Visualization tools such as Tableau in both reporting and analysis.

What it means to Be Part of What Works

How we do things at CSC is just as important as what we do. Our values empower every team member to provide the highest level of service to our customers and live their full potential. Our core values are a part of what differentiates us as Best in Class.

  • Safety Awareness

  • Customer Focus

  • Integrity, Trust, & Respect

  • Drives Engagement

  • Teamwork & Collaboration

  • Follows Through on Commitments

In this role, you’ll need:

  • Bachelor’s Degree; and 3-5 years related experience and/or training; or equivalent combination of education and experience

  • Experience with parts of the data analytics pipeline, such as data collection, wrangling, cleaning, analysis, visualization, presentation

  • Experience with maintenance and sustainment operations

  • Experience formulating and executing online research

  • Excellent communication and presentation skills

  • Writing reports that follow logical guidelines (e.g., pyramid logic)

  • Proven ability to think creatively about data analysis

  • Proven potential and/or desire to learn how to code using a scripting language such as Python or R and/or use APIs to access data and data analysis capabilities

  • Project leadership experience

  • Demonstrated ability to write complex SQL to query OLTP and OLAP databases

  • Experience in one or more Data Modeling and Business Intelligence tools

  • Experience with Data Visualization tools such as Tableau or Power BI

  • Experience developing business analytics in the Microsoft stack (SQL Server)

  • Hands on experience with AWS or Azure cloud data analytics services

  • Strong Microsoft Office skills


The CSC ServiceWorks Story

At CSC, we’re in the business of making things work, for our team members, our clients, and our consumers. We’re the leading provider of commercial laundry services and air-vending solutions throughout the United States, Canada, and Europe. Our Best in Class team of 3,000 dedicated professionals benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career. Our work takes us to apartment, condominium, education, hotel and hospitality, and convenience and gas environments around the world. CSC is built on a company legacy that goes back to 1927, and today, we make life easier for over 40 million residents and consumers, property managers, and owners every day.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status



You Can Have It All

Life is a balancing act, but with hard work we believe there should be enough time for the things that matter most—family, friends, and fun. Have a rewarding career and a great life. It works at CSC.

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